This privacy notice for Voceware Ltd ('we', 'us', or 'our'),
describes how and why we might collect, store, use, and/or share ('process')
your information when you use our services ('Services'), such as when
you:
§ Visit our website at https://voceware.co.uk, or any website of ours that links to this privacy
notice
§ Download and use our applications (VClock, VMeters, VScroll), or any other application of ours that links
to this privacy notice
§ Engage with us in other related ways, including any
sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you
understand your privacy rights and choices. If you do not agree with our
policies and practices, please do not use our Services. If you still have
any questions or concerns, please contact us at [email protected].
SUMMARY OF KEY POINTS
This summary provides key points
from our privacy notice, but you can find out more details about any of these
topics by clicking the link following each key point or by using our table of contents below to find the section you are looking
for.
What personal information do we
process? When you visit, use, or
navigate our Services, we may process personal information depending on how you
interact with us and the Services, the choices you make, and the products and
features you use. Learn more about personal
information you disclose to us.
Do we process any sensitive
personal information? We do not process
sensitive personal information.
Do we receive any information
from third parties? We do not receive any
information from third parties.
How do we process your
information? We process your
information to provide, improve, and administer our Services, communicate with
you, for security and fraud prevention, and to comply with law. We may also
process your information for other purposes with your consent. We process your
information only when we have a valid legal reason to do so. Learn more
about how we process your information.
In what situations and with
which parties do we share personal information? We may share information in specific
situations and with specific third parties. Learn more about when and with whom we share your personal information.
What are your rights? Depending on where you are located
geographically, the applicable privacy law may mean you have certain rights
regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is
by emailing [email protected]. We will consider and act upon any request in
accordance with applicable data protection laws.
Want to learn more about what we
do with any information we collect? Review the
privacy notice in full.
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL
INFORMATION?
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
5. HOW LONG DO WE KEEP YOUR INFORMATION?
6. DO WE COLLECT INFORMATION FROM MINORS?
7. WHAT ARE YOUR PRIVACY RIGHTS?
8. CONTROLS FOR DO-NOT-TRACK FEATURES
9. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
10. DO WE MAKE UPDATES TO THIS NOTICE?
11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT
FROM YOU?
1.
WHAT INFORMATION DO WE COLLECT?
Personal information you
disclose to us
In Short: We collect personal information that you provide to
us.
We collect personal information
that you voluntarily provide to us when you express an interest in
obtaining information about us or our products and Services, when you
participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by
You. The personal information
that we collect depends on the context of your interactions with us and the
Services, the choices you make, and the products and features you use. The
personal information we collect may include the following:
§ names
§ email addresses
§ phone numbers
§ mailing addresses
§ job titles
§ billing addresses
Sensitive Information. We do not process sensitive information.
Calendar Data. One of our products, VClock,
optionally collects data from Office365 or Google Calendars. This data is transient and not stored, it is
used only to display real time information on VClock’s
information screens.
§ Google Calendar access is read-only, and can be
revoked here.
We adhere to the Google API Services User Data Policy (including the Limited Use requirements),
Payment Data. We may collect data necessary to process your
payment if you make purchases, such as your payment instrument number, and the
security code associated with your payment instrument. All payment data is
stored by Paypal. You may find their privacy
notice link here: https://www.paypal.com/myaccount/privacy/privacyhub.
Application Data. If you use our application(s), we also may
collect the following information (in order to provide a licence):
§ Computer Hostname
§ Connection IP address
This information is primarily
needed to maintain the security and operation of our application(s), for
troubleshooting, and for our internal analytics and reporting purposes.
All personal information that
you provide to us must be true, complete, and accurate, and you must notify us
of any changes to such personal information.
Information automatically
collected
In Short: Some information
such as your Internet Protocol (IP) address and/or browser and device
characteristics is collected
automatically when you visit our Services.
We automatically collect certain
information when you visit, use, or navigate the Services. This information
does not reveal your specific identity (like your name or contact information)
but may include device and usage information, such as your IP address, browser
and device characteristics, operating system, language preferences, referring
URLs, device name, country, location, information about how and when you use
our Services, and other technical information. This information is primarily
needed to maintain the security and operation of our Services, and for our
internal analytics and reporting purposes.
The information we collect
includes:
§ Log and Usage Data. Log and usage data is service-related,
diagnostic, usage, and performance information our servers automatically
collect when you access or use our Services and which we record in log files.
Depending on how you interact with us, this log data may include your IP
address, device information, browser type, and settings and information about
your activity in the Services (such as the date/time stamps associated with your
usage, pages and files viewed, searches, and other actions you take such as
which features you use), device event information (such as system activity,
error reports (sometimes called 'crash dumps'), and hardware settings).
§ Device Data. We collect device data such as information about your computer,
phone, tablet, or other device you use to access the Services. Depending on the
device used, this device data may include information such as your IP address
(or proxy server), device and application identification numbers, location,
browser type, hardware model, Internet service provider and/or mobile carrier,
operating system, and system configuration information.
§ Location Data. We collect location data such as information about your device's
location, which can be either precise or imprecise. How much information we
collect depends on the type and settings of the device you use to access the
Services. For example, we may use GPS and other technologies to collect
geolocation data that tells us your current location (based on your IP
address). You can opt out of allowing us to collect this information either by
refusing access to the information or by disabling your Location setting on
your device. However, if you choose to opt out, you may not be able to use
certain aspects of the Services.
2. HOW DO
WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve,
and administer our Services, communicate with you, for security and fraud
prevention, and to comply with law. We may also process your information for
other purposes with your consent.
We process your personal
information for a variety of reasons, depending on how you interact with our
Services, including:
§ To deliver and facilitate delivery of services to
the user. We may process your information
to provide you with the requested service.
§ To respond to user inquiries/offer support to
users. We may process your information
to respond to your inquiries and solve any potential issues you might have with
the requested service.
§ To send administrative information to you. We may process your information to send you details
about our products and services, changes to our terms and policies, and other
similar information.
§ To fulfil and manage your orders. We may process your information
to fulfil and manage your orders, payments, returns, and exchanges
made through the Services.
§ To enable user-to-user communications. We may process your information if you choose to use
any of our offerings that allow for communication with another user.
§ To save or protect an individual's vital interest. We may process your information when
necessary to save or protect an individual€™s vital interest, such as to
prevent harm.
3. WHAT
LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we
believe it is necessary and we have a valid legal reason (i.e. legal
basis) to do so under applicable law, like with your consent, to comply with
laws, to provide you with services to enter into or fulfil our
contractual obligations, to protect your rights, or to fulfil our
legitimate business interests.
If you are located in the EU or
UK, this section applies to you.
The General Data Protection
Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we
rely on in order to process your personal information. As such, we may rely on
the following legal bases to process your personal information:
§ Consent. We may process your information if you have given us permission
(i.e. consent) to use your personal information for a specific purpose.
You can withdraw your consent at any time. Learn more about withdrawing your consent.
§ Performance of a Contract. We may process your personal information when
we believe it is necessary to fulfil our contractual obligations to
you, including providing our Services or at your request prior to entering into
a contract with you.
§ Legal Obligations. We may process your information where we
believe it is necessary for compliance with our legal obligations, such as to
cooperate with a law enforcement body or regulatory agency, exercise or defend
our legal rights, or disclose your information as evidence in litigation in
which we are involved.
§ Vital Interests. We may process your information where we believe it is necessary
to protect your vital interests or the vital interests of a third party, such
as situations involving potential threats to the safety of any person.
If you are located in Canada,
this section applies to you.
We may process your information
if you have given us specific permission (i.e. express consent) to use
your personal information for a specific purpose, or in situations where your
permission can be inferred (i.e. implied consent). You can withdraw your consent at any time.
In some exceptional cases, we
may be legally permitted under applicable law to process your information
without your consent, including, for example:
§ If collection is clearly in the interests of an
individual and consent cannot be obtained in a timely way
§ For investigations and fraud detection and
prevention
§ For business transactions provided certain
conditions are met
§ If it is contained in a witness statement and the
collection is necessary to assess, process, or settle an insurance claim
§ For identifying injured, ill, or deceased persons
and communicating with next of kin
§ If we have reasonable grounds to believe an
individual has been, is, or may be victim of financial abuse
§ If it is reasonable to expect collection and use
with consent would compromise the availability or the accuracy of the
information and the collection is reasonable for purposes related to
investigating a breach of an agreement or a contravention of the laws of Canada
or a province
§ If disclosure is required to comply with a
subpoena, warrant, court order, or rules of the court relating to the
production of records
§ If it was produced by an individual in the course
of their employment, business, or profession and the collection is consistent
with the purposes for which the information was produced
§ If the collection is solely for journalistic,
artistic, or literary purposes
§ If the information is publicly available and is
specified by the regulations
4. WHEN AND
WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific
situations described in this section and/or with the following third
parties.
We may need to share your
personal information in the following situations:
§ Business Transfers. We may share or transfer your information in
connection with, or during negotiations of, any merger, sale of company assets,
financing, or acquisition of all or a portion of our business to another
company.
5. HOW LONG
DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary
to fulfil the purposes outlined in this privacy notice unless
otherwise required by law.
We will only keep your personal
information for as long as it is necessary for the purposes set out in this
privacy notice, unless a longer retention period is required or permitted by
law (such as tax, accounting, or other legal requirements).
When we have no ongoing
legitimate business need to process your personal information, we will either
delete or anonymise such information, or, if this is not possible
(for example, because your personal information has been stored in backup
archives), then we will securely store your personal information and isolate it
from any further processing until deletion is possible.
6. DO WE
COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or
market to children under 18 years of age.
We do not knowingly solicit data
from or market to children under 18 years of age. By using the Services, you
represent that you are at least 18 or that you are the parent or guardian of
such a minor and consent to such minor dependent€™s use of the Services. If we
learn that personal information from users less than 18 years of age has been
collected, we will deactivate the account and take reasonable measures to
promptly delete such data from our records. If you become aware of any data we
may have collected from children under age 18, please contact us at [email protected].
7.
WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, such as the European
Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have
rights that allow you greater access to and control over your personal
information. You may review, change, or terminate your account at any
time.
In some regions (like the
EEA, UK, Switzerland, and Canada), you have certain rights under applicable
data protection laws. These may include the right (i)
to request access and obtain a copy of your personal information, (ii) to
request rectification or erasure; (iii) to restrict the processing of your
personal information; (iv) if applicable, to data portability; and (v) not to
be subject to automated decision-making. In certain circumstances, you may also
have the right to object to the processing of your personal information. You
can make such a request by contacting us by using the contact details provided
in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.
We will consider and act upon
any request in accordance with applicable data protection laws.
If you are located in the EEA or
UK and you believe we are unlawfully processing your personal information, you
also have the right to complain to your Member State data
protection authority or UK data protection authority.
If you are located in
Switzerland, you may contact the Federal Data Protection and Information
Commissioner.
Withdrawing your consent: If we are relying on your consent to process your personal
information, which may be express and/or implied consent depending on the
applicable law, you have the right to withdraw your consent at any time.
You can withdraw your consent at any time by contacting us by using the contact
details provided in the section 'HOW CAN
YOU CONTACT US ABOUT THIS NOTICE?' below.
However, please note that this
will not affect the lawfulness of the processing before its withdrawal
nor, when applicable law allows, will it affect the processing of
your personal information conducted in reliance on lawful processing grounds
other than consent.
If you have questions or
comments about your privacy rights, you may email us at [email protected].
8. CONTROLS FOR DO-NOT-TRACK
FEATURES
Most web browsers and some
mobile operating systems and mobile applications include a Do-Not-Track ('DNT')
feature or setting you can activate to signal your privacy preference not to
have data about your online browsing activities monitored and collected. At
this stage no uniform technology standard for recognising and
implementing DNT signals has been finalised. As such, we do not currently
respond to DNT browser signals or any other mechanism that automatically
communicates your choice not to be tracked online. If a standard for online
tracking is adopted that we must follow in the future, we will inform you about
that practice in a revised version of this privacy notice.
9. DO UNITED STATES RESIDENTS
HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of the USA, you are granted
specific rights regarding access to your personal information.
What categories of personal
information do we collect?
We have collected the following
categories of personal information in the past twelve (12) months:
|
Category |
Examples |
Collected |
|
A. Identifiers |
Contact details, such as
real name, alias, postal address, telephone or mobile contact number, unique
personal identifier, online identifier, Internet Protocol address, email
address, and account name |
YES |
|
B. Protected classification
characteristics under state or federal law |
Gender and date of birth |
NO |
|
C. Commercial information |
Transaction information, purchase
history, financial details, and payment information |
YES |
|
D. Biometric information |
Fingerprints and
voiceprints |
NO |
|
E. Internet or other
similar network activity |
Browsing history, search
history, online behaviour, interest data, and interactions with our and
other websites, applications, systems, and advertisements |
NO |
|
F. Geolocation data |
Device location |
NO |
|
G. Audio, electronic,
visual, thermal, olfactory, or similar information |
Images and audio, video or
call recordings created in connection with our business activities |
NO |
|
H. Professional or
employment-related information |
Business contact details
in order to provide you our Services at a business level or job title, work
history, and professional qualifications if you apply for a job with us |
NO |
|
I. Education Information |
Student records and
directory information |
NO |
|
J. Inferences drawn from
collected personal information |
Inferences drawn from any of
the collected personal information listed above to create a profile or
summary about, for example, an individual€™s preferences and characteristics |
NO |
|
K. Sensitive personal Information |
NO |
We will use and retain the
collected personal information as needed to provide the Services or for:
§ Category A - As long as the user has a
software licence for our products
§ Category C - As long as the user has
a software licence for one of our products
We may also collect other
personal information outside of these categories through instances where you
interact with us in person, online, or by phone or mail in the context of:
§ Receiving help through our customer support
channels;
§ Participation in customer surveys or contests; and
§ Facilitation in the delivery of our Services and to
respond to your inquiries.
How do we use and share your
personal information?
Learn about how we use your
personal information in the section, 'HOW DO WE
PROCESS YOUR INFORMATION?'
Will your information be shared
with anyone else?
We may disclose your personal
information with our service providers pursuant to a written contract between
us and each service provider. Learn more about how we disclose personal
information to in the section, 'WHEN AND
WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?'
We may use your personal
information for our own business purposes, such as for undertaking internal
research for technological development and demonstration. This is not
considered to be 'selling' of your personal information.
We have not disclosed, sold, or
shared any personal information to third parties for a business or commercial
purpose in the preceding twelve (12) months. We will not sell or share
personal information in the future belonging to website visitors, users, and
other consumers.
10. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to
stay compliant with relevant laws.
We may update this privacy
notice from time to time. The updated version will be indicated by an
updated 'Revised' date and the updated version will be effective as
soon as it is accessible. If we make material changes to this privacy notice, we
may notify you either by prominently posting a notice of such changes or by
directly sending you a notification. We encourage you to review this privacy
notice frequently to be informed of how we are protecting your information.
11. HOW CAN
YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments
about this notice, you may contact our Data Protection Officer
(DPO), Chris Voce, by email at [email protected], by phone
at +44 1293 735 435, or contact
us by post at:
Chris Voce
Voceware Ltd
54 Valebridge
Road
Burgess Hill,
West Sussex
RH15 0QY
United Kingdom
12. HOW CAN
YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of
your country, you may have the right to request access to the personal
information we collect from you, change that information, or delete it. To
request to review, update, or delete your personal information, please contact: [email protected].